Support

Help with connecting, picture quality, purchases and your account.

Contact Erasmus Labs

Email support@erasmuslabs.ai. Include the host and viewer platforms, FoldThrough version, the selected picture mode, and whether you are using Wi-Fi, Ethernet or an internet connection. Describe what happened and what you expected. Never send passwords, pairing codes, access PINs or payment-card details.

Start with a guide

• Connect for the first time
• Connection and Wi-Fi troubleshooting
• Picture modes and performance
• Pairing, permissions and security

Purchases

On iPhone and iPad, open Settings → FoldThrough Pro → Restore Purchases using the Apple Account that originally bought Pro. If the store cannot be reached, try again with an internet connection. A purchase already verified on the device is preserved when a restore attempt fails. For Apple refunds, visit Apple’s purchase support. For other purchases, contact us with the order reference, without payment-card details.

Accounts and privacy

Use Settings → Account → Delete Account to delete your FoldThrough account. You may be asked to confirm your Apple Account. If you cannot sign in or need help with personal information, email support. See our Privacy Policy and Terms of Use.

Switching apps on iPhone and iPad

The remote picture and sound pause when FoldThrough goes into the background. iOS may suspend the connection; return to FoldThrough to resume or reconnect. The host computer must remain available.